Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

When you interact with our website or services, we may collect the following information that you provide directly:

• Contact information: name, email address, phone number, and company name when you fill out our contact form or sign up for our services.
• Billing information: payment card details, billing address, and other financial information necessary to process payments. Note: payment data is processed by our payment provider (Stripe) and is not stored on our servers.
• Communications: messages, questions, and feedback you send us via email or our contact form.
• Account preferences: your selected plan, service preferences, and campaign goals.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data:

• Log data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
• Device information: device type, screen resolution, and hardware model.
• Cookies and similar technologies: see our Cookie Policy section below for details.
• Usage data: how you interact with our pages, clicks, scroll depth, and session duration.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our content amplification and consulting services.
• To respond to your inquiries and provide customer support.
• To process payments and send invoices.
• To send you service-related emails (account updates, campaign reports, billing confirmations).
• To send marketing communications, if you have opted in to receive them.
• To analyse website usage and improve our user experience.
• To comply with legal obligations and enforce our Terms of Service.
• To detect and prevent fraud or other illegal activity.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing personal data includes:

• Contractual necessity: processing required to fulfil our service agreement with you.
• Legitimate interests: for analytics, fraud prevention, and service improvement.
• Consent: for marketing emails and non-essential cookies, where we have obtained your consent.
• Legal obligation: where we are required to process data to comply with applicable law.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service providers: third-party companies that help us operate our business (e.g., Stripe for payment processing, cloud hosting providers, email delivery services). These providers are contractually obligated to protect your data.
• Legal authorities: when required by law, court order, or governmental regulation.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Types of cookies we use:

• Essential cookies: necessary for the website to function properly. Cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference cookies: remember your settings and preferences for future visits.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Account and contact data: retained for the duration of our business relationship plus 3 years.
• Transaction and billing records: retained for 10 years as required by German commercial law (Handelsgesetzbuch).
• Marketing data: retained until you unsubscribe or withdraw consent.

7. Your Rights (GDPR)

As a resident of the EEA, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data ("right to be forgotten").
• Right to restriction: request that we limit the processing of your data.
• Right to portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@reachcore.site. We will respond within 30 days.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact & Data Controller

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint with your local data protection authority. In Germany, the supervisory authority is the Landesbeauftragter für den Datenschutz Baden-Württemberg.